Measuring Information Systems Service Quality: Concerns for a Complete Canvas
نویسندگان
چکیده
This paper responds to the research note in this issue by Van Dyke et aL concerning the use of SERVQUAL, an instrument to measure 1Robert Zmud was the accepting senior editor for this paper.
منابع مشابه
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ورودعنوان ژورنال:
- MIS Quarterly
دوره 21 شماره
صفحات -
تاریخ انتشار 1997